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How can I contact you?
How much is shipping?
Will you sell or share my personal information?
How long will it take to receive my order?
What are your hours of operation?
What types of custom items do you make?
Do you make hair bows?
What payment methods do you accept?
Where are you located?
Can I pick up my order directly from you?
Are you on Facebook?


How can I contact you?
For any questions or comments, please email us at sirenashaven@ymail.com and we will respond soon.

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How much is shipping?
Typically, shipping charges are determined by the weight of the item. However, at Sirena's Haven, most items include FREE shipping! This is not a promotional thing and you don't need any special codes.

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Will you sell or share my personal information?
At Sirena's Haven, we value and respect your privacy as much as we do our own. Therefore, we will NEVER sell or share your information, except as provided and required by law.

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How long will it take to receive my order?
Typically, you can expect to receive your order in a week or less from time of payment. Once payment has been received, we will usually ship within 2 business days.

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What are your hours of operation?
We are available Monday- Friday from 8 a.m. to 5 p.m., eastern time. However, we frequently check our email so we may be able to respond to any questions beyond our normal hours.

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What types of custom items do you make?
We make many types of custom items. In the past, we have received requests for and created quilts, paintings, candles, embroidered and heat-transfer items such as t-shirts and bookbags, and more. If you would like us to create something for you, please email us at sirenashaven@ymail.com with your request.

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Do you make hair bows?
We do have a "bowtique". Please visit our sister site www.sirenasbowtique.ecrater.com to see these items.

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What payment methods do you accept?
We accept credit/debit card payments through Paypal, money orders, and cashier's checks (sometimes called a "Counter Check). Please understand that paying with a money order or cashier's check is a privilege. Should your payment be returned insufficient, we will refuse future orders from you using this method. We strongly recommend Paypal as it protects you, our valued customer.

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Where are you located?
Sirena's Haven is a "brick and mortar" store located at 206 E. Madison St. Suite 4 Louisa, Ky 41230.

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Can I pick up my order directly from you?
If you are in the Louisa, Ky area, you may pick up your order from us. To do so, please send us an email at sirenashaven@ymail.com to let us know this is what you would like to do. Your order will be ready for pick up 2 business days after you submitted the order.

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Are you on Facebook?
We are on Facebook under "Sirena's Haven" and will gladly accept your friend request!

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Last Updated: 21 Nov 2011 15:51:13 PST home  |  about  |  terms  |  contact
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