How much is shipping?
Typically, shipping charges are determined by the weight of the item. However, at Sirena's Haven, most items include FREE shipping! This is not a promotional thing and you don't need any special codes.
What are your hours of operation?
We are available Monday- Friday from 8 a.m. to 5 p.m., eastern time. However, we frequently check our email so we may be able to respond to any questions beyond our normal hours.
What types of custom items do you make?
We make many types of custom items. In the past, we have received requests for and created quilts, paintings, candles, embroidered and heat-transfer items such as t-shirts and bookbags, and more. If you would like us to create something for you, please email us at firstname.lastname@example.org with your request.
What payment methods do you accept?
We accept credit/debit card payments through Paypal, money orders, and cashier's checks (sometimes called a "Counter Check). Please understand that paying with a money order or cashier's check is a privilege. Should your payment be returned insufficient, we will refuse future orders from you using this method. We strongly recommend Paypal as it protects you, our valued customer.
Can I pick up my order directly from you?
If you are in the Louisa, Ky area, you may pick up your order from us. To do so, please send us an email at email@example.com to let us know this is what you would like to do. Your order will be ready for pick up 2 business days after you submitted the order.